Once you receive your order, you have 14 days to return or exchange the item. Please email us at to make us aware of the return. 

To be eligible for a return or exchange, your item much me unused and in the same condition that you received it. 

If you purchase a sale or last chance item, the sale is final. We are happy to offer an exchange, but returns are not available. 

Return Address:

Tesoro Design

3525 I Street

Philadelphia PA 19134



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or originally method of payment, within a 14 days. 


Late or Missing Refunds

If you haven't received a refund yet, please check your bank account on the next business day. Then contact your credit card company. It may take some time before your refund is officially posted. If you have done all of these things, please contact us at


If the item was marked as a gift when purchased, and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate promo code will be emailed to you. 


To return your product, you should mail your product to: 3525 I Street Philadelphia PA 19134


We can send you a return label that can easily be dropped off at the post office. 


If your Tesoro product endures a tear or needs a repair within the first two years of purchase, we will be happy to fix it for you. Contact, and send your item to the above listed address. 


All packages over $100 are shipped with insurance. We are a small business, so we like to allow 2-4 days for processing and shipping! If you have any questions or concerns please reach out to Thanks so much!